Voice agent call · 4 Aug 2026 · 13:16 UTC · 1:48

VA appointment check-in call

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▬ Agent speaking▬ Caller speaking│ wrap_up_and_end

Transcript

  1. 0:00AgentHello this is the VA Veteran Connect Line calling for Mike, am I speaking with them?ttft 0.71stts 0.28s
  2. 0:05Mike HolmesThis is Mike Holmes. Yes.conf 100.0%
  3. 0:07AgentThanks for confirming. This is a quick check-in about your upcoming VA appointment, is now an okay time to talk?e2e 1.99sttft 0.79stts 0.25s
  4. 0:14Mike HolmesYes.conf 100.0%
  5. 0:15AgentYour VA appointment is coming up on August twelfth at four p.m. Are you still planning to make it?e2e 1.14sttft 0.65stts 0.40s
  6. 0:20Mike HolmesI'm sorry. I'm not gonna be able to make that. Um, can we reschedule or something?conf 96.7%
  7. 0:25AgentIs that a transportation thing, getting there?e2e 1.17sttft 0.69stts 0.27s
  8. 0:29Mike HolmesUh, no. No. It's a calendar thing. I've got family that has decided to come up that week.conf 99.9%
  9. 0:35AgentOkay, noted. What day or time would suit you better?e2e 2.88sttft 0.85stts 0.49s
  10. 0:40Mike HolmesUh, the first available in the following week, will that work?conf 100.0%
  11. 0:45AgentSo you'd prefer the first available appointment the following week, did I get that right?e2e 1.90sttft 0.99stts 0.56s
  12. 0:49Mike HolmesCorrect. Yes.conf 100.0%
  13. 0:52AgentDo you have a way to get to the appointment once it's rescheduled?e2e 1.42sttft 0.72stts 0.33s
  14. 0:55Mike HolmesYes.conf 100.0%
  15. 0:56AgentDo you need a refill on any prescriptions before the visit?e2e 1.42sttft 0.93stts 0.44s
  16. 1:01Mike HolmesI think I'm out.conf 98.3%
  17. 1:04AgentI'll note it, and your care team will send any refills over to your pharmacy.e2e 2.56sttft 1.24stts 0.31s
  18. 1:08Mike HolmesGreat. Thank you.conf 100.0%
  19. 1:10AgentOkay, great, that's the practical stuff out of the way. How have you been doing lately?e2e 1.74sttft 0.90stts 0.24s
  20. 1:16Mike HolmesI'm I'm feeling okay. I think I... I'm looking forward to the appointment. I've got a couple of questions for my care provider.conf 99.9%
  21. 1:23AgentGood to hear. I'll make sure the team knows you'd like to discuss a couple of questions with your care provider. Your appointment needs rescheduling for the first available time the following week, and the team will follow up on your refill and your questions. Is there anything else you'd like passed along?e2e 1.50sttft 0.69stts 0.43s
  22. 1:38Mike HolmesNo. Thank you very much. I appreciate the call.conf 100.0%
  23. 1:40Tool callwrap_up_and_end
  24. 1:42AgentThat's everything I needed. Thanks for your time, and take care.ttft 0.74stts 0.20s